Refund policy
At HefazMoat, we are committed to ensuring your satisfaction with every purchase of T-Shirts & Tops, Skirts, and Pants & Trousers. If you are not entirely satisfied with your order, we offer a straightforward refund process in accordance with our policy below.
Eligibility for Refunds
To be eligible for a refund, items must be returned within 30 days of the delivery date. Products must be unworn, unwashed, and in their original condition with all tags attached. We reserve the right to refuse refunds for items that show signs of wear, damage, or alteration.
Non-Refundable Items
The following items are not eligible for refunds:
- Final sale or clearance items (clearly marked on the product page).
- Intimate apparel, swimwear, or accessories (if applicable).
- Gift cards or promotional items.
How to Initiate a Refund
To start the refund process, please contact our support team at [email protected] with your order number and reason for return. We will provide you with a return authorization and instructions. Please note that return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.
Refund Processing
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5-10 business days. Please allow additional time for your bank or payment provider to post the funds.
Exchanges
We do not offer direct exchanges. If you need a different size, color, or style, please return the original item for a refund and place a new order separately.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us at [email protected] within 7 days of delivery. We will arrange a replacement or full refund, including any return shipping costs.
Contact Us
For any questions regarding this refund policy, please email us at [email protected]. We are here to help and will respond within 24-48 hours.