Shipping policy

At HefazMoat, we are committed to providing a reliable and transparent shipping experience for all orders of T-Shirts & Tops, Skirts, and Pants & Trousers. Please review our logistics policy below to understand how your purchases are processed and delivered.

Shipping Method

We offer a single, standard shipping option for all orders. This method is designed to balance cost-effectiveness with timely delivery. All packages are dispatched from our fulfillment center within 1-3 business days after order confirmation.

Delivery Timeframe

Standard shipping typically takes 5-10 business days for delivery, depending on your location. Please note that delivery times may vary during peak seasons or due to unforeseen circumstances such as customs delays or extreme weather conditions. We recommend placing orders in advance if you have a specific deadline.

Shipping Costs

Shipping fees are calculated based on the total weight of your order and the destination address. There are no free shipping promotions available at this time. The exact shipping cost will be displayed at checkout before you complete your purchase. All fees are non-refundable once the order has been shipped.

Order Tracking

Once your order is shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package’s progress. You can use this information to check the estimated delivery date and current location of your shipment. Please allow up to 24 hours after receiving the email for tracking information to update.

International Shipping

We ship to select international destinations. International orders are subject to customs clearance procedures, which may cause additional delays. Any import duties, taxes, or brokerage fees are the responsibility of the recipient and are not included in the shipping cost. HefazMoat is not liable for packages held by customs.

Address Accuracy

Please ensure that your shipping address is complete and accurate at the time of purchase. HefazMoat is not responsible for packages delivered to incorrect or incomplete addresses provided by the customer. If you need to correct an address after placing an order, please contact us immediately at [email protected]. We will do our best to update the address before dispatch, but we cannot guarantee changes once the order is in transit.

Lost or Damaged Packages

If your package is lost in transit or arrives damaged, please reach out to our support team at [email protected] within 7 days of the expected delivery date. We will investigate the issue and work with the carrier to resolve it. For damaged items, please include photos of the packaging and product in your email. Refunds or replacements will be processed on a case-by-case basis.

Returns and Exchanges

For information on returning or exchanging items, please refer to our Return Policy. Shipping costs for returns are the responsibility of the customer unless the return is due to a mistake on our part or a defective product.

If you have any further questions about our logistics policy, do not hesitate to email us at [email protected]. We are here to help.