Tracking order

Thank you for shopping at HefazMoat. We understand how important it is to know where your order is every step of the way. Below, we provide a clear and simple guide to help you track your T-Shirts & Tops, Skirts, Pants & Trousers purchases from the moment they leave our warehouse until they arrive at your doorstep.

How to Track Your Order

Once your order has been processed and shipped, you will receive an email from [email protected] containing your tracking number and the carrier name (e.g., USPS, DHL, FedEx, or local postal service). Please follow these steps:

  1. Locate your tracking number in the shipping confirmation email. It is usually a combination of letters and numbers (e.g., 1Z999AA10123456784).
  2. Visit the carrier’s official website (the one mentioned in your email) and enter your tracking number in the designated field.
  3. Alternatively, use a universal tracking tool like 17Track to track packages from multiple carriers in one place.

Using 17Track for Easy Tracking

17Track is a reliable, free third-party service that supports over 700 carriers worldwide. To use it:

  • Go to https://www.17track.net .
  • Paste your tracking number into the search bar on the homepage.
  • Click the "Track" button. The system will automatically detect the carrier and display the latest status, including location, transit updates, and estimated delivery date.
  • You can also download the 17Track mobile app for real-time push notifications.

What to Do If Tracking Information Is Not Updating

It is normal for tracking details to take 24–48 hours to appear after shipment, especially for international orders. If your tracking number shows no updates after 3 business days, please contact us at [email protected] with your order number and tracking number. Our team will investigate and get back to you promptly.

Important Notes

  • We do not require you to create an account or log in to track your order. All tracking information is sent directly to your email.
  • For orders containing multiple items, you may receive separate tracking numbers if items are shipped from different locations.
  • If you have not received a shipping confirmation email within 5 business days of placing your order, please check your spam folder or email us at [email protected].

We hope this guide helps you stay informed about your HefazMoat order. Thank you for choosing us for your wardrobe essentials!